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Frequently Asked Questions
Can I change my cups?
You bet! To change your selection, you will need to:
- Hover over Account
- Click Cup List
- Scroll down and select Edit Cups
- Start minusing the cups you want to remove to empty your box
- Click out of the pop-up and begin adding more cups
Can I pause/cancel my subscription?
You can pause or cancel your account anytime. No hassle! Pause and cancel mean the same thing; you will not be billed for future orders or receive any deliveries until you choose to come back.
To pause your account you will need to:
- Click on Account
- Click Manage Plan
- Select Plan Status
- Follow prompts to pause account
Please note: Pausing your account after an order has been processed does not refund or cancel the order.
How do I skip my next box?
You can skip an upcoming delivery by using the interactive calendar tool on your account. In order to access the calendar, click Upcoming Deliveries.
To skip an upcoming delivery date, simply click on the bolded yellow date. You will know you have successfully skipped an upcoming delivery date once there is a red line going through the date.